William West we are all your office needs

t: 020 8316 6966 e: sales@williamwest.co.uk

Terms and Conditions of Sale
(excluding furniture)

Queries must be raised in the timescales set out below:

SLA No credits will be issued or considered for queries raised after the below timescales
Notification to WW must occur within:
Shortages/Oversupply 24 Hours
Miss-Picks 72 Hours
Pricing Queries Must be notified before the end of the month which follows the date of the invoice.
NLR (No Longer Required) 0–10 days no handling fee
11–20 days 20% handling fee
21 days – no return

All goods must be returned in original packaging
We cannot accept returns on selected products (e.g. Specials, FM, Food & Beverages)
Please enquire prior to ordering


WW Furniture T&C’s*

*No longer required – Return up to 20 days, 35% restock fee applied for all returns
Shortages – Report within 24 hours from date of delivery
Pick errors– Report within 72 hours from date of delivery
Damages – Report within 72 hours from date of delivery – all goods must be signed for as damaged.
Bespoke Furniture – Non refundable.

* On selected products only, please enquire prior to ordering
All goods must be returned in original packaging

Any orders placed requiring same day delivery or under £50.00 may incur a delivery charge.

SITE INFORMATION

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Terms and Conditions

OUR DIVISIONS

Print Production
Additional Print Services
Office Supplies
Interiors
Catering & Hydration
Facility Supplies & Services

CUSTOMER SERVICE HELPLINE

Tel: 020 8316 6966
Mon - Fri 8.00am to 17.30pm